These Terms of Service (“Terms”) govern your use of Melanie Gainey and any purchases made through our platform. By accessing our website, creating an account, or placing an order, you agree to these Terms (as updated periodically) and our Privacy Policy.
- You must be at least 18 years old (or the legal age of majority in your jurisdiction) to use our site or place orders.
- You warrant that you have the legal capacity to enter into these Terms (e.g., you are not a minor or under legal disability).
- We only ship to addresses in the U.S. and Canada—you confirm your shipping address falls within these regions.
- If you create an account, you are responsible for keeping your login credentials (username/password) confidential and for all activities linked to your account.
- Notify us immediately at [email protected] if you suspect unauthorized account access.
- We are not liable for losses or damages resulting from your failure to secure your account.
- Your order is an offer to purchase our products. We reserve the right to accept or reject orders (e.g., due to pricing errors, out-of-stock items, or suspected fraud).
- A binding contract is only formed when we ship your order—order acceptance is confirmed via dispatch.
- You agree to pay the full amount (product price + shipping + applicable taxes) at checkout. We may cancel orders with incorrect pricing and issue a full refund.
- We strive for accuracy in product descriptions, images, and sizing, but do not warrant 100% error-free details (refer to our Size Guide for fit specifics).
- Product availability is subject to change without notice. If your ordered item is out of stock, we will notify you and offer a refund or backorder option (if available).
- All content on Melanie Gainey (text, images, logos, trademarks, product designs) is our exclusive property, protected by U.S. and Canadian intellectual property laws.
- Unauthorized copying, reproduction, distribution, or use of any content is prohibited without our prior written consent.
You agree not to:
- Access our website or systems via unauthorized means (e.g., hacking, scraping).
- Use our site for fraudulent or illegal activities (e.g., credit card fraud, identity theft).
- Upload or share harmful content (e.g., viruses, malware) or infringe on third-party rights (e.g., copyright, privacy).
- Resell our products for commercial gain without our explicit consent.
- For details on processing times, delivery windows, and carriers, refer to our Shipping Policy.
- Risk of loss transfers to you once your order ships. We are not liable for lost/damaged packages unless the issue stems from our negligence (e.g., we provided an incorrect shipping address).
- To the fullest extent permitted by U.S./Canadian law, we are not liable for indirect, incidental, consequential, or punitive damages (e.g., lost profits, emotional distress) related to your use of our site or products.
- Our total liability for any claim is limited to the amount you paid for the relevant product.
- These Terms are governed by the laws of the Commonwealth of , U.S.A., excluding conflict-of-law principles.
- Disputes arising from these Terms or your purchase will be resolved via binding arbitration in Virginia (per AAA rules), not through litigation.
- Nothing in these Terms waives your mandatory consumer protection rights under U.S./Canadian law (e.g., refund rights, product safety standards).
- We may update these Terms at any time. Revised versions will be posted on our site with a new “Last Updated” date. Your continued use of the site after updates are published constitutes acceptance of the new Terms.
- We may terminate your account or site access at any time if you violate these Terms. Termination does not affect rights/obligations that accrued prior to termination.
